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    Refund and Returns Policy


    Can I return my purchase if I’m not happy with it?

    Unfortunately you can’t due to the nature of the product. Certain products such as personal care (beauty) or personalised products cannot be returned.

    What do i do if my product arrives broken?

    Please inspect your order on arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take a picture of any damages so it will be easier for us to take action and either give you a refund or replace your items.

    Can I change or cancel my order?

    Please email our customer service at kasheacosmetics@outlook.com with any requests to amend your order. However, if your order has been shipped you cannot ammend/ cancel your order.

    How long will my refund take?

    It was take approximately 5-7 business days for the item amount to return back into your account. The refund will be made with the same payment information used in the original purchase.

    Will I get the full refund?

    We will refund you the total cost of your order without including shipping costs.

    Where can I send my email?

    You can always contact us for any refund & order questions kasheacosmetics@outlook.com

    Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    To complete your return, we require a receipt or proof of purchase.

    Need help?

    Contact us at kasheacosmetics@outlook.com for questions related to refunds and returns.

    Ka'Shea Cosmetics - natural skin care

    All natural and organic products made by hand.

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